Shipping policy
VesselNest is committed to providing a simple and transparent shipping experience for customers worldwide.
Free Worldwide Shipping
We offer free standard shipping worldwide on eligible orders placed through VesselNest.store.
There is no minimum purchase requirement for our standard free shipping offer unless otherwise clearly stated during checkout or as part of a specific promotion.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This timeframe is an estimate rather than an absolute guarantee. Delivery times may vary depending on the destination, carrier operations, customs processing, holidays, weather conditions, and circumstances outside our reasonable control.
Order Processing
Orders must be processed before shipment.
Once an order has been prepared and transferred to the appropriate shipping carrier, available tracking or shipment information may be provided to the customer.
Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your name, address, apartment or unit number, postal code, city, province/state, country, and other relevant information before completing your purchase.
If you discover an error after placing an order, contact support@VesselNest.store immediately.
We cannot guarantee that an address can be modified after processing has begun.
International Orders
Because VesselNest offers worldwide shipping, international shipments may be subject to local import requirements, customs procedures, taxes, duties, or other charges depending on the destination country.
Any mandatory charges imposed by government or customs authorities will be handled according to applicable law and the terms presented during checkout.
Delays
Occasionally, deliveries may experience delays caused by customs inspections, transportation disruptions, weather events, high-volume periods, public holidays, or other circumstances outside our reasonable control.
If your order appears significantly delayed, contact our customer support team and provide your order information so we can assist you.
Lost or Damaged Packages
If you believe your package has been lost during transit or your order arrives damaged, please contact us at support@VesselNest.store.
For damaged products, photographs of the item and packaging may be requested to help us investigate and resolve the issue.
Customer Support
For shipping-related questions:
Email: support@VesselNest.store
Phone: (905) 569-6010
Address: 1476 Rue Crescent, Montréal, QC H3G 2B6, Canada