Refund policy
At VesselNest, customer satisfaction is important to us. We want you to feel confident when purchasing products from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Policy
VesselNest offers free returns within 30 days of delivery.
To qualify for a return, you must contact us within 30 days from the date your order is delivered. Products should generally be returned in substantially the same condition in which they were received and, where reasonably possible, with their original packaging and included accessories.
To begin a return, contact:
Please provide your order number, the product you wish to return, and the reason for your request.
Do not send a product back without first contacting our customer support team. We will provide appropriate return instructions where required.
Free Returns
Eligible returns made in accordance with this policy are free of charge. Customers will not be required to pay return shipping costs for approved returns.
Return instructions may vary depending on the customer's country, the product involved, and the circumstances of the return.
Damaged or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, materially different from what you ordered, or if you receive the wrong item, contact us as soon as possible at support@VesselNest.store.
Please include your order number and, where appropriate, clear photographs showing the issue. This helps us evaluate your request and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, return, or refund.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.
Exceptions
Certain products may not be returnable where applicable law permits an exception, including products that have been materially altered, intentionally damaged after delivery, or returned in a condition that prevents reasonable inspection.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
For return or refund assistance:
Email: support@VesselNest.store
Phone: (905) 569-6010